1. Introduction
2. Installation and Upgrade
3. Global Settings
4. Working with Accounts
5. Setting Account Options
6. Making HTML Form for Subscribers
7. Working with Prospect List
8. Working with Messages
9. RSS Channel and Link Tracker
10. Main Menu Options
11. FAQ

 

 

1. Introduction

1.1 What is the Autoresponder and Mailing List Manager?

The Autoresponder and Mailing List Manager Ez Response Pro is a very specialized mailing list system. You can create unlimited email messages, which are automatically sent out to the subscribers of your mailing list at different time intervals. The script also allows you to create and assign an autoresponder to a mailing list, so when someone sends an email to the autoresponder, they are automatically added to the mailing list, and follow-ups begin. Tons of features are included with this powerful script such as multiple mailing lists, multiple autoresponders, personalized follow-up messages, ability to schedule one-time mailings, unlimited custom fields, double opt-in, unsubscribe, plus much more.

1.2 Benefits and Uses

This list is only limited by your own creativity. Below are some the benefits and uses our many satisfied customers are putting their autoresponders to:

And many other uses and applications. There really is no limit to the uses the Script can be put to in helping your business grow.

As you can see by now, our autoresponder software can save you a tremendous amount of time. You will end up with a much healthier bank balance at the end of the month!

What are you waiting for? Download the Ez Response Pro today and supercharge your business!

1.3 Features

Below is a brief list of the features of the Ez response Pro Autoresponder and Mailing List Manager.

Here is a brief list of additional features:

1.4 System Requirements

Only the most basic of web hosting packages will not have the resources to run the Ez Response Pro Autoresponder and Mailing List Manager. Please check with your host before ordering the software:


2. Installation and Upgrade

2.A Installation

 

Summary of important information you need from your web host.

You can log into your web host's control panel to obtain the information below.

Alternatively, you can contact them via email to request for the information (copy and paste them into your email).

Record it below:

MYSQL:
Database server (eg., localhost):_________________
Database name:___________________________
Database username:_______________________
Database password:_______________________
Database prefix (optional):___________________

Mail Program Setting:
Sendmail path (eg, /usr/sbin/sendmail):___________________
Send through (eg, sendmail):______________________________
SMTP server (eg, localhost or mail.mydomain.com):______________________

 

1. CRON
 

1.A Setting up CRON (Optional)

If you want to set up CRON you need to read this section.


If you prefer or if you do not understand this, you can set up an
activation link (Section 4).

Firstly you need to set up script through the CRON

(Note this step can be done automatically by EzPro during installation):

In the 'starter cron' script in 'cron' folder in zip distribution, edit
the line below "put here absolute path to your broadcaster directory":

$yourdir='/home/username/public_html/cgi-bin/fump';
Change it to your own directory path (refer to Section 0 above).

Secondly, you must log into your webhost's control panel and do this

(Note: this must be done manually):


For cPanel, click the Cron Jobs to edit CRON. Select Standard.
For some web hosts, click the FTP Manager and then CRONTAB to edit CRON.

*/25 * * * * perl /home/username/public_html/cgi-bin/fump/cron/startercron

What this means:
*/25 * * * * (minute, hour, day, month, day of week)
This will run a cron every 25 minutes.

The following line runs perl (Notice the space after perl):

perl /home/username/public_html/cgi-bin/fump/cron/startercron

If you do not know how to do this, ask your web host to do it for you.


1.B Upload all files using FTP
Upload all the files contained in this archive (retaining the directory
structure) to the /cgi-bin/ directory on your server or hosting account.

Tip: I suggest you to create a new subdirectory in your /cgi-bin/
For example /cgi-bin/fump/

All files should be uploaded in ASCII mode. If you are unfamiliar with
what this means please refer to your FTP client documentation. In most
cases this is all handled transparently by your ftp client but if you
encounter problems later you should be sure the files were uploaded
correctly as described here.

If you do not want to use cron jobs to start broadcast you can remove your
'cron' directory from installation.

HINT: A good FTP client you can use is CUTEFTP (evaluation) or SMARTFTP (free).

 

2. FTP

 

Using your FTP client set the permissions of the following 16 files to CHMOD '755'


Check that all the above files have attributes changed to "-rwxr-xr-x".

You do not have to do anything to the other files which will have permission
CHMOD '644', exept 'cnf.rd'.

While installing file 'cnf.rd' must be set to '666' permission after that you can
change permission to '644'.

CHMOD '666' to the file 'broadcast.log' - script will write broadcaster logs
there if you will check option "Save broadcast logs" in the "Statistics" -
"Current broadcast log".

CHMOD 777 to directory 'backup' - script will write MYSQL backups there.

HINT: To change the file permissions, right click and select "change file
attributes" in your FTP client, enter the number into the Manual box.


3. INSTALL


Once all the files have been uploaded and permissions set you should
point your browser to the install.cgi file. For example if your domain
name is www.mydomain.com and you placed Autoresponder and Mailing List Manager
in a directory http://www.mydomain.com/cgi-bin/fump/ you would enter:

http://www.mydomain.com/cgi-bin/fump/install.cgi

into your browser. When you have done this you should see the Installation
screen appear.

Before proceeding with installation you should ensure you have a database
available. Most good hosting accounts now come with at least one database
as part of the basic package although it may need to be setup before first
use. Ask your provider for details if you are unsure whether you do or not.

Once you have reached the installation page you need to fill out several
fields. There are 4 steps.

--Step 1: To start installation please enter your registration key (license code).
It will be in the email you received during registration at our site. The script
will not work properly if you use a wrong registration key or if you ask for a
refund (we will disable the script remotely). It will also not work properly
if you exceeded the number of domains and copies you purchased. Refer to the
website for details of the version you purchased.

--Step 2: Database connection
If you do not have or do not know the database server, database name,
database username, database password, please check with your hosting provider.

The database server is typically localhost but this is not universal! The
database prefix allows you to enter a few characters, short name, etc.
which all tables used by this installation will be prefixed with.

The default (swd_) will usually be fine. However if you have more than one
copy of Autoresponder and Mailing List Manager using the same database be sure to
alter it or you will receive errors during installation.

NOTE: If you receiving error like: "Can not write to cnf.rd file: permission denied",
please set '666' permissions to it.

HINT: Go to the cPanel of your web host, click MYSQL Databases to do the above
changes. You must (i) create a database, (ii) Create database user and Password and
(iii) add the user to the database with ALL privileges.


--Step 3: Database installation.
The script will check existing tables on your database. If tables with same prefix
exists, you can skip database installation.

If you are updating script from Lite or old version please look at update*.txt file
for instructions.

--------------------------------------------------------------------------------
!ATTENTION: If you chose to install database all existing tables will !
!be dropped. !
--------------------------------------------------------------------------------

--Step 4: Password to access to administration page. You will need to choose
a password for the initial administration account. You will be able to change
it later.

Write down your password here for record purpose:________________________

The installation script will create and populate all the necessary tables.

=====================
AFTER INSTALLATION YOU CAN REMOVE install.cgi and update.cgi scripts from server.

Please backup and change permissions to '644' to your 'cnf.rd' file.
=====================
 


4. ACTIVATION LINK
 

You can omit this step if you use Cron.

 

Now you MUST set up the activation link.

You place a 1-pixel "image" on a well viewed web page, which activates
the script periodically. If there even one visitor a day it will work fine.

When activated, it checks the POP3 email accounts you specified and sees
if it needs to send a confirmation email to your contacts and adds them
to your mailing list.

The syntax of the activation "image" follows:

<img src="http://www.mydomain.com/cgi-bin/fump/starter.cgi" border="0">

You can even place the activation image on another domain. It will activate
the script everytime somebody visits that page. However, in my experience,
I suggest that you place it on the entry page to your site.

Alternative method is to set up script through the CRON:
See Section 1.1 above for steps.


5. SETTING UP


Now login to the admin area using the password you specified during
installation. To run the admin area, just point your browser to the responder.cgi file

Like this: http://www.mydomain.com/cgi-bin/fump/responder.cgi

After you logged in please go to "GLOBAL SETTINGS" and enter all required information.

A. Personal: Here you can set your admin email and admin name.

B. Send Options: Here you should specify your server's mailing program
You can get these from your host control panel or by contacting the host's support.

C. Access: Here you can change your password. Make sure you remember your password!

D. Time Settings: Change time depending on your time zone.

Enter the correction time ie., the difference between your server's time and your local time.

For example you may live in Europe but your host server (where you host the Ez Response Pro) may be situated in Texas.

So you enter the correction +14 hr to correct for the time difference.

Then all the time will be adjusted to your local time in Ez Response Pro.

Select the date format setting whether US or British style.

E. Performance: Use this to test send your messages.

This is a quick way to test your setting in SEND OPTIONS.

Enter your email address (preferably a POP mail on your own domain) and the blast size here.

F. Backup/Restore: Backup and restore your database.

This is where you can backup and restore your datebase.

It is recommended you perform this at least once a fortnight.


Once you have completed the installation, you need to delete out install.cgi and
update.cgi from your server. Leaving it in place is a very serious potential
security issue.


6. CREATE NEW ACCOUNT


Add New Account:

Press "Add New Account" to set up your accounts. Press clone to copy an existing account.

A. Account Options

 

This is where you setup the following account options:

For the subscribe, double opt-in and unsubscribe pages, you can either generate them automatically or set up three web pages on your site as follows:

B. HTML Form

 

This is where you set up the following:

C. RSS Channel

 

RSS 2.0 Channel Settings

D. Subscriber Manager

 

This is where you manage your subscribers:

 

Add new prospects- you can add a prospect here and set which day of the message sequence to add him/her.

Import list- you can import your prospects via the input box or a text file. The script accepts input in many popular formats. See the list for details.

Export list- you can export your prospects (active or inactive or all) into a text file or a webpage.

Copy from account- You can copy prospects from another account.

'Bulk removal- You can perform bulk removal by pasting emails of prospects into the box.

 

E. Edit Messages

 

This is where you edit all your messages (in text or HTML format) as follows:

F. Link Tracker

This is where you add your link tracking tag for link tracking statistics, clicking of links in your email messages.

Here you define a tag like [LINK22] with its forwarding URL. You then insert the tag into the body of your messages.

 

7. MORE MENU OPTIONS


Below are some menu options:

8. HTML EDITOR


Online HTML editor installation:
8.1. Download Xinha online html editor from:
developers website: http://xinha.python-hosting.com/
8.2 Upload 'xinha' directory to your server document ROOT.
HTML editor URL must be like http://www.yourhost.com/xinha/ and you can
not change directory name.


9. INSTALLATION SERVICE

 

Do you want us to install Ez Response Pro for you?

If you want us to install it for you, we charge $35 (per account) 

Please provide the following information required for the installation of Ez Response Pro from your web host.

You can request for them by copying and pasting the following items marked with an * into an email and send it to your host.

*1. Ftp server
*2. Ftp username and password
*3. Domain url
*4. Absolute path to your directory eg., /home/yourname/public_html/cgi-bin/fump
*5. Mail Program Setting:
Sendmail path (eg, /usr/sbin/sendmail):___________________
Send through (eg, sendmail):______________________________
SMTP server (eg, mail.mydomain.com or localhost):______________________

6. Either one of the following:
a) Login details to your web host's control panel. This allows us to login and create the mysql for you.
Control Panel URL: _________________________________
Login name: ______________________________________
Password:________________________________________

*b) Supply the following to us:

MYSQL:
Database server:_________________________
Database name:___________________________
Database username:_______________________
Database password:_______________________
Database prefix (optional):___________________

7. Give us the email you want to use as admin email

Note: You must uninstall your earlier installation(s) of Ez Response Pro in order for the new installation to work properly.

 


2.B Upgrade

How to update Autoresponder and Mailing List Manager from Lite or older versions to Ez Response Pro.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
+UPDATING SCRIPT TO NEW VERSION KEEP SAFE ALL YOUR DATABASE +
+INFORMATION. UPDATE SCRIPT JUST CREATED SOME OF NEW TABLES AND +
+COLUMNS IN YOUR EZ RESPONSE PRO DATABASE. +
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

To update script you must:

1. Backup followings files and directories:
- ‘cnf.rd’ - file with your database connection settings
- ‘cron’ directory with ‘startercron’ file
- ‘templates’ directory with your saved signature TXT files
- *.html files in your ‘shabl’ directory (if you already changed
some HTML templates like ‘regerror.html’ or ‘linknotfound.html’)
- ‘backup’ directory.(Database backups are stored there)

2. Delete all the files from followings directories:
- ‘shabl’ (except your modified *.html files)
- ‘lib’ (Delete this directory)
- all files from Ez Response Pro root directory (EXCEPT ‘cnf.rd’ files)

3. Upload unpacked files from received archive directories: ‘shabl’,
‘lib’ and all files (except ‘cnf.rd’) from Ez Response Pro root directory. You
need to upload all files in FTP TEXT mode (except shabl/error.gif - this
file must be uploaded in BINARY mode).

4. Change permissions for all *.cgi and 'broadcaster' and 'sender'
files to '755' (please sure that all *.cgi files has permission 755
and was uploaded in FTP TEXT mode if you received 500 error in your
browser) .
Change permissions to '666' to 'broadcast.log'

5. Probably you need to upload some saved in the ‘Step 1’ files.
NOTE: 'templates' directory changed to 'personal/signatures' and you need move
your TXT files from 'templates' to 'personal/signatures'.

6. Run this script from your server like http://www.yourhost.com/cgi-bin/fump/update.cgi

7. Step 1: Enter your license number.

8. Step 2: Click 'Finish' button to complete database upgrade.

9. Delete 'update.cgi' and 'install.cgi' files.

10. Online HTML editor installation:

10.1. Download Xinha online HTML editor from
developers website: http://xinha.python-hosting.com/
10.2 Upload 'xinha' directory to your server
document ROOT.

HTML editor URL must be like http://www.yourhost.com/xinha/ and you can
not change directory name.

Congratulations your script was upgraded!

 


3. Global Settings

So finally you have installed the script. Now you need to set up the global settings.

 

Personal

Here you can set the admin username and email address that will receive mailing reports and notifications when someone subscribes or unsubscribes.

You can check to receive broadcaster statistics by email.

 

Send Options

Mailing method setup. Here you will need to select and setup either your servers mail program and path or the address of your SMTP server. You can get these from your host control panel or by contacting the host's support.

Sendmail path- here you should write down the path to the sendmail program on your server (ask you hosting administrator for it - usually it is /usr/sbin/sendmail)

Send Through- sendmail or SMTP

SMTP server- in this field type your SMTP server. You can have it on your server or in other place. Usually it is something like localhost or smtp.myhost.com

If you select sendmail you will have to set sendmail path. By default: /usr/sbin/sendmail/

If you select SMTP you'll have to define SMTP server. By default: localhost. If your SMTP server request authorization you have to set username and password.

Performance Settings- With the help of this feature our script sends email through some concurrent streams.

There you can define how many competing processes your messages will send. If you use shared server and don't need high performance I advice you to set this value to 1 process. Performance of processing your messages depends on your server configuration and I can advice to find optimal value by testing.

If your server has not many resources you can use delay between sending each messages in seconds. If you set this option script will wait between sending each message.

Quantity of concurrent processes - select how many processes do you want to be (the more the better for most servers).

But if you have some problems with concurrent processes you can check the checkbox use old (single proccess) algorithm of sending and the script will send email with the help of old algorithm.

Delay Between Emails: a new feature which allows you to send within a budget host mail server's sending limit. For example for a sending limit of 200 email per hour- you enter a delay between emails of 18 seconds.
Bounce return path address: Choose one of the 3 ways- Read the explanation there.
 

Access

You can change your admin area login password here. Make sure you remember your password!

 

Time Settings

Here you can synchronize your server's time with your local time. Useful for scheduled and time sensitive mailouts.

Enter the correction time ie., the difference between your server's time and your local time.

Use "-" sign before the time to decrease time or "+" sign to increase

For example you may live in Europe but your host server (where you host the Ez Response Pro) may be situated in Texas.

So you enter the correction +14 hr to correct for the time difference.

Then all the time will be adjusted to your local time in Ez Response Pro.

Select the date format setting whether US or British style.

 

Performance

This is a facility to test the performance of your server in sending out mailings. This test will tell you how long it takes your server to send out emails.

Enter your email address (preferably a POP mail on your own domain) and click the Test button ONCE only. The Ez Response Pro will send emails to the address you enter. The process will be timed. This test will use sendmail.

Enter the blast size (minimum 30).

Backup/Restore

This is where you can backup and restore your database. Useful for those who want to move the script to other server or for those who want to backup their databases.

It is recommended you perform this at least once a fortnight.


4. Working with Accounts

Next we will learn how to work with accounts.

 

 

The accounts work panel is located on the left column of your admin panel.

This panel allows you to:

To create an account:

  1. Type the name of the new account in the "Name" field
  2. In the field "Clone" you can choose an account to clone or make a new account. For new account choose option "--blank--".
  3. Click "New account" button

Clone means that the whole options will be copied to the new account.

 

To delete an account:

  1. Click the check boxes near accounts you want to delete.
  2. Push "delete selected" button

 

To change status of the account:

If the status is "inact." that mean that this account do not work.

  1. Click the check boxes near accounts you want to change status.
  2. Click the "Change status" button

 


5. Setting Account Options

 

To get to the account options do this:

  1. Login to the admin area
  2. Select the account from the accounts working panel
  3. Click on "Account options"

In this place we have such groups of options:

This is where you setup the following account options:
 

 

Personal

In this group of setting you should set up personal information.

"From" name in this field write down the name which is indicated in the field "From" of the email
"From" name here write down the name which is indicated in the field "From" of the email (email part)
Default User Name in this field you should type the user name which will be used if the user name isn't set
Reply-to header in this field you should type an email you want that email will be replied to

 

Set up subscribe (Thank You Page), double opt-in and unsubscribe pages.

For the subscribe, double opt-in and unsubscribe pages, you can either generate them automatically or set up three web pages on your site as follows:

Prospect will be redirected to "Already subscribed page URL" if email already exists in account. If this page is not defined existing prospect will be redirected to Thank you page. In thank you page settings you can define to ways how to show it after registration.

Redirect to to static page

In this case prospect will redirected to Thank you page URL

Show personalized page

In this case personalized page will be displayed after registration. Personalized page must be located in personal/templconfirm folder of Ez Response Pro.

Pages can be personalized with same rules as you're using in message

Subscribers double opt-in confirmation settings

Here you can enable double opt-in confirmation. If you enable this option special message with confirmation URL will be sent to subscriber after registration. Prospect will be redirected to Double opt-in confirmation page or to personalized page from template.

Unsubscribe settings

Here you can define 2 URL: Unsubscribe and already unsubscribed pages

 

Admin notification settings

Notify me when someone subscribes Send email to admin when someone subscribes
Notify me when someone unsubscribed Send email to admin when someone unsubscribed

Here you can set notifications options. You can enable or disable notification and set administrator email address, different from those than you've entered in Personal settings.

 

Duplication message checking

Do not send duplicate messages to subscribers Check this to stop sending duplicated emails

If you will set option Do not send duplicate messages to subscribers Ez Response Pro will not sent the duplicated messages.

 

Localization

Do not uppercase first letter of prospects names Check it if you want it
Default character set Select the default charset depending on your region

 

Modification of contact information by prospects

You can perform the following related to contact information of prospects:

If you add special tag [MODIFY_CONTACT_INFO] in your messages your prospects will be able to modify contact information by clicking the link that will be generated in messages. In this section you can set additional parameters or disable modification options.

 

POP3 settings

You can also get subscribers by having them click on an email link. Just create a new email address for your domain or any pop3 email account. This is especially useful if you want to avoid the possibility of someone entering a false name and email address because it will collect their information directly from their email client.

Allow subscribing by sending blank email Check it to enable blank email subscription
Subscribe email Type here an address for blank emails
POP3 server Type an address of the server to get mail from the address with blank email (usually pop3.yourhost.com)
POP3 username Write down a username for authorization
POP3 password Set a password for the authorization
POP3 server port Set the port (usually 110)

Collecting subscribers from mailboxes

to your mailing list by clicking on an e-mail link or by sending a blank email.

should provide you with this information.

 

Ban emails

Ban list (1 rule each line) You can add emails addresses or hosts which you want to ban like "spam@yahoo.com" or "hotmail.com"
Custom error message This message get prospects if their email was banned in registration error form.

 

Now we have set up the account options. The next operation is to set up HTML form for the subscribers


6. Making HTML Form for Subscribers

It is time to make a special form for those who want to subscribe to your list.

To make a HTML form:

1. Login to the admin area
2. Click in the accounts working panel on the account
3. Click on the "HTML Form"

This is where you set up the following:

You can add customized fields. The two fields above with the names "Name" and "Email" are reserved. They cannot be deleted or moved.

You can:

How to add a field? Under the fields you have such a link "Add a new field". Click it.

The browser will return to the previous page and you will see the new field position. To change the field position, do this:

If you need to remove a field:

And if you want just to change some setting you should use "Edit" feature:

Below you can see the HTML code of your form. You must copy it and paste into your page without changing anything!

AMLM have an option that help to subscribe people to other accounts:

Select accounts where you want to automatically subscribe prospects when they are subscribed on this account

Just check other account you want subscribers to be subscribe to and press "Save accounts"

Under the HTML code you can see in real time you HTML form as it is shown on your site.

 


7. Working with Prospect List

Up to this time you have set up global and account options, HTML form for the users. Now let us learn how to work with prospects.

To start work with prospects you have to get to the prospect menu:

  1. Click in the account menu on the account
  2. Click the "subscriber manager"

Now you see a new menu with five items:

You manage your prospect lists in this menu.

You also see display features for viewing your prospects.

To delete the prospect check the checkbox near prospect (highlighted above in green circle) and click "Remove" (highlighted above in red).

Also you can change account status (active/inactive). For this check the checkbox near prospect (highlighted above in green circle) and then click button "Invert status".

To show/hide field check/uncheck checkboxes highlighted in blue line and click "Display"

Let us examine the first item of the menu:

 

Add new prospect

This item is used for administrators to add prospect by hands. For example, you want to add a prospect and with the help of this item you can do this from the admin area.

After clicking on this item you'll see your HTML form as it is on your site. You have to fill in the fields. Below the HTML form you have to choose beginning what day prospect should be added:

Without sequence Check this if you want prospect be added from today
Add prospects into sequence beginning with day Check this if you want prospect to be sent message from x-th day in the sequence

But it is impossible to add a lot of prospect by hands. For this you can use the "Import List" item of menu.

 

Import List

Here you can add new contacts to your "current prospects" list and run them through your entire message set.

You can either paste them into the "Insert text" box or upload them in a txt file using the many popular formats as follows:

Tom Jones |his@email.com
or:
his@email.com
or:
<his@email.com>
or:
Tom Jones <his@email.com>
or:
“Tom Jones” his@email.com
or:
Tom Jones his@email.com

One contact per row. When ready, click the Import Prospects button.

Check "Send subscribe confirmation message for all imported prospects" if you want all users to confirm their subscription before adding them to the list.

And then below you can choose beginning what day prospect should be added:

Without sequence Check this if you want prospect be added from today
Add prospects into sequence beginning with day Check this if you want prospect to be sent message from x-th day in the sequence

 

Export List

The next item of the menu is Export list

This feature is for copying your mailing list and backup to a text file or a webpage.

Now set export options.

In the "Format" field select the exporting format for the list.

In "Filter" field select what account to export: Active, All, Inactive.

And below select where to export your list: File or Page.

 

Copy from Account

In the next item of menu Copy from account you can copy prospect from the other account.

For this select an account in the select box and in the filter field select what type of prospects do you want to copy.

 

Bulk Removal

And the last item of the menu is Bulk removal.

This item for removing prospect from the list. You can type an email or emails and it will be deleted from account or accounts. You can also use a mask. For example if you type "hotmail" in the text box this will remove all emails that contains "hotmail" in any part of the email address. i.e. hotmail@aol.com, joe@hotmail.com, myhotmail@email.com - all these will be removed from the list.
 


8. Working with Messages

The last item of our manual is this page. Here you'll know how to create, edit, remove messages. Also how to send them.

To get to the message manager you should do this:

When you do this you'll see such a screen:

With this manager you can:

 

Editing Double Opt-In, Subscribe and Unsubscribe Messages

At the top you can see three messages which cannot be removed because they are reserved by the script. But they can be edited as you wish. To edit these messages just press "Edit" button next to them. There you can change the subject, type, charset, priority and body of the predefined messages.

The messages consist of three types of messages which you can edit in text or HTML format:

Uncheck the checkboxes and press "Update settings" if you want messages not to be sent.

With the preview button opposite the messages you can preview how they will look.

Now let's learn how to create a new message.

 

Create New Messages

For this press "Add new message>". You'll get to the create message section. Fill in the form as you wish (you can use tags or variables as described at the bottom of Create message section) and press "Save".

The message could be of three different types:

You can create either TEXT message or HTML messages. For this please select an option in the field "Type"


Edit Messages

You can also edit messages which are already made.

For this just click on the Message Subject and you'll get to the "Edit message" section as from "Create message" earlier.

 

Remove Messages

You can also remove a message.

Just check the checkboxes next to the messages and press "Remove" button underneath to remove the selected messages.

 

Send Messages

We have also feature which gives the opportunity to send messages manually.

With the help of "Broadcast" button you can send "manual messages" and "At date messages". For this:

The marked messages will be sent immediately.

Note you cannot do this with "Sequential messages" which is queued for sending at the appropriate time.

 

Terminate Process

And one more thing - what is the use of the button "Terminate process"?

In the column "In progress" which is opposite the message subject you can see how much messages are left to send.

It terminates the process of sending messages. For example, you have pressed "Broadcast" but have mistaken and want to terminate the sending process.

Then you:

 

Test Send

To check sending messages at the bottom there is test send:


9. RSS Channel and Link Tracker

There are two more items under the Account Menu:

RSS Channel

These is also an input screen for RSS 2.0 Channel Settings:

What is RSS?

What is personalized RSS?

RSS channel settings

Required fields

Here's a list of the required channel elements, each with a brief description, an example, and a pointer to a more complete description where available.

Optional channel elements

Text input settings

A channel may optionally contain a text Input sub-element, which contains four required sub-elements.

The purpose of the text Input element is something of a mystery. You can use it to specify a search engine box. Or to allow a reader to provide feedback. Most aggregators ignore it.

Adding messages to RSS line

Not all messages will be published in RSS feed and web-based archive. This option can be enabled for each message in your account. If RSS publishing enabled you will see RSS icon near message in Edit messages area

To activate RSS publishing in message you need select checkbox Save current message into personalized RSS-feed and set RSS-feed description text below.
 

Publishing links to RSS and web archive

Finally you need to inform your prospect about links to RSS and web based archive in your messages.

You just need to add text with special tags that will be replaced by links to RSS feed and Web based archive. For example you can add following text in your "Thank you for subscribing" message:

Hello [FIRSTNAME]!
Thank you for subscribing on demo account RSS!
------
You can find your web based messages archive at [HTML_LINK]
Your personal RSS feed: [RSS_LINK]
------

 

Why I need to use RSS?


Link Tracker

Link Tracker allows you to create tags for link tracking purposes i.e., clicking of links in your email messages.

Here you define a tag like [LINK22] with its forwarding URL.

You then insert the tag into the body of your messages.

You can view the statistics and perform task like:


 


10. Main Menu Options


On the top left corner of the Admin panel, there some menu options:

Online HTML Editor


Bounced Emails

Sending options to collect bounced emails

At first you need make sure that bounced messages come back to your POP3 mailbox

If you can already receive bounce messages you can skip this step

Go to the Global settings -> Send Options If you are going to process bounced messages you can define bounce sending options there.

SMTP sending

If you are using SMTP to send messages you will see the screen below.

If you are using SMTP system for sending your messages you can specify an email address that's different from your 'From' or 'Reply-To' headers. You have to check 'Use following email address as SMTP sender' checkbox and specify the email address.

Setup using the Sendmail Command

Your results will be mixed with this method, but it's worth a shot:

Note: I advise you to use sendmail with -f flag because it is most easy way to receive bounced messages

You have to check 'Use sendmail -f flag' and specify email address there This should set the Return-Path header.

Testing

To test out any of these configurations, send yourself a test message and view the source of the message itself, in your mail reader. In the mail headers, you should see the Return-Path header like:

   Return-Path: yourbounceaddress@yourhost.com
   Delivered-To: ezresponsepro@ezresponsepro.com
   Content-Disposition: inline
   Content-Transfer-Encoding: binary
   Content-Type: text/plain
   MIME-Version: 1.0
   X-Mailer: MIME::Lite 2.117 (F2.71)
   Date: Tue, 14 Jun 2005 15:26:41 UT
   From: FUMP Registration
   To: FUMP administrator
   Subject: User ad12345@hotmail.com registered at the ezfump account

Working with accounts

Here you can edit your bounce POP3 accounts to collect bounced messages and define rules/actions with prospects (remove or inactivate prospects). To create a new account you need click on Add new account>>> link. Now you should set new account properties:

When you press "Save account" button you will see bounce accounts list like:

Testing your account

Just click "Test" in the accounts list. The script will try to connect to your mailbox and receive first 30 messages.

Script will show you a bounced description if some of these messages are bounced.

Bounced messages statistics

You can find daily bounced report by clicking "Totals" link.

Here is the sample of this report

Bounced messages list

Here you can look at your bounced messages and error codes description

You can classify this list by Account, Email, Bounce code, Hard/soft type, Processing status, Bounce reason.


Online HTML Editor

In addition you can also install an Online HTML editor:

Download Xinha online html editor from developers website:

http://xinha.python-hosting.com/

Upload 'xinha' directory to your server document ROOT.

HTML editor URL must be like http://www.yourhost.com/xinha/ and you can not change directory name.

 


11. FAQ

How to change database connection settings

If you database connection settings was changed you need follow these steps:

1. Upload install.cgi script to server by FTP in TEXT mode
2. Change permissions to 755 on install.cgi
3. Open install.cgi in your browser like http://yoursite.com/cgi-bin/fump/install.cgi
4. Enter new database connection settings
5. Skip database installation step. Otherwise your existing database will be deleted
6. Delete install.cgi script from server.
 


How to transfer database

Scenario 1

1. Transfer database to new server by using phpMyAdmin tool.
2. You need upload install.cgi script to server and set new database settings there.
3. Change permissions to 755 on install.cgi
4. Enter new database connection settings
5. Skip database installation step. Otherwise your existing database will be deleted
6. Delete install.cgi script from server.


Scenario 2

1. Create your database in site control panel
2. Backup old by using Global settings -> Backup/Restore
3. Install clean Ez Response Pro follow instructions in Installation of Ez Response Pro with new database settings
4. Restore your database by using Global settings -> Backup/Restore
 


Transferring installation of Ez Response Pro

To transfer installation to new domain have to do the following:

1. You have to backup your existing database. You can backup database in your built-in site Control Panel PHP My Admin toll or you can use Backup/Restore function in Global settings.
2. You have to copy files to the new server (please look at Installation of Ez Response Pro
3. If you have no free hosts in your license you need to login to your members area and delete your old domain from your license
4. Now you can run installation script (please look through Installation of Ez Response Pro
5. Now you have to restore your saved database
* If you use PHP My Admin you have to execute your backup dump of your database
* If you use built in Backup/Restore tool you have to
1. Download your backup from backup folder of Ez Response Pro in your old server
2. Upload file to the same location of new server
3. Run Backup/Restore, select your file and restore database
 


How can I import subscribers from CSV files

Ez Response Pro cannot import information from CSV files. You need to use import from tab demitted files

1. You need open Subscriber Manager -> Import list -> Import from tab-delimited file
2. There you can "Download example tab-delimited file"
3. You can edit this file with MS Excel
4. You need open your CSV file in MS excel too
5. You need copy past your columns from your file to downloaded example
6. Save Excel file as tab delimited
7. Upload file to Ez Response Pro by using Subscriber Manager -> Import list -> Import from tab-delimited file

 


How many Lead import custom fields can I use?

You can add as many custom fields as you want in Account -> HTML Form -> Custom fields

 


How messages sequence works?

Probably to clarify all questions how to sequence works I have to explain in what way script sends messages. Each prospect in the database has 2 fields – Sequential message ID and Sequential message last sending date. Every time these fields updated automatically.

So, you have 5 messages #1,#2,#3,#4,#5 which equal with sending dates.

Prospect registered at 05/01/2006.

First message will be sent in one day after registration. And then “Sequential message ID” will be updated to 1 and date will be updated to 05/02/2006

Every time the broadcasting starts the script tries to calculate: "Do I need to send next sequential message to prospect?". So if script will be executed next day it will notice that next message to send is "#2" and it must be sent after 1 (2-1) day after sending message #1. So if prospect has received message #5 and you will add message #7 all prospects that received message #5 more then 2 days ago will receive message #7 after you will add it to sequence. If message #5 was sent less then 2 days – message #7 will be sent after 2 days after sending message #5.

But if you have messages #1,#5,#10,#20 and trying to add message with days 15 all prospects that received message #10 but not #20 will receive #15 but is they are already received #20 they will not receive #20 because #15 sequence is already done.
 


Ez Response Pro did not send messages

There are few reasons why Ez Response Pro did not send messages and you need to follow instructions to find it.

1. Try to send test message
1. If you've not revived your message you need to look at Send Options and and ask your hosting provider about sending messages settings
2. You can try to send message from your server from other software to make sure that problem happened because of the server
2. If test message was received correctly first you need to visit Category:Statistics-> Current Broadcast Log
1. If your broadcast process was not executed long time you need to check your broadcaster activator options: Web activator or CRON jobs activator.
1. Make sure that activator URL or CRON settings is OK.
2. Try to start broadcaster by opening URL http://yourhost.com/cgi-bin/fump/starter.cgi (yourhost.com - your domain name and /cgi-bin/fump/ path to your fump directory)
 


How to send test message

To send test message from Ez Response Pro you should open Edit messages area in your account and click "Test send" link near your message. If your message has Multiple (text and HTML) format you will need to select format of test send message on the next step.

 


What is the difference between sequence FINISHED and DISABLED status?

"Sequence Finished" means that in prospect profile will be saved information that last sequential message was already send.

"Sequence Disabled" means that any sequential messages will not be sent to current subscriber.

 


Insert image in HTML

You can use 2 ways to insert images in HTML messages:

1) Internal image: You can attach image into message. If image filename is foto.jpg you can insert HTML tag like

<IMG src="foto.jpg">

2) External image. You just need to publish image on your site and use URL for image like

<IMG src="http://www.mysite.com/images/foto.jpg">